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Order and FAQ's

Orders & Shipping FAQs

Here are some frequently asked questions about orders and shipments. Campbell’s Famous Popcorn ships with USPS Priority, and USPS Priority Mail Express.

Online Ordering FAQs
Can I call to place an order?
What could delay an order?
Will I receive an order confirmation?
When will I receive my order?
Do you ship on weekends?
Can I ship to a PO Box?
What about international addresses, Alaska, Canada and Hawaii?
Can I add a custom message to my order?


Online Ordering FAQs
Can I call to place an order?
Yes, please call either our Ohio City location at 216.965.0451 or our Lakewood location at 440.799.8778. For shipping questions—including tracking information—please call our orders department at 216.302.4507

What could delay an order?
Weekends, legal holidays, treacherous weather and unexpected circumstances all could potentially delay order processing and shipment

Will I receive an order confirmation?
As long as you provide a valid email address at the time of your checkout, you will automatically receive an email confirmation. When your package ships, you will receive an email from us with tracking details; if you did not receive this email, please notify us at orders@campbellssweets.com or submitting an inquiry to our contact page.

When will I receive my order?
The distance of your order’s recipient address will dictate the amount of travel time. All orders are scheduled to ship within two business days of the time of purchase, during standard Monday – Friday business days.
For example, an order that is placed Friday will likely ship out the following Monday, scheduled to arrive Wednesday.
Priority shipment delivery-dates are not guaranteed by USPS. Orders intended for specific delivery dates are not the responsibility of Campbell’s Famous Popcorn to guarantee for specific arrival dates; please select the USPS Priority Mail Express option if needed.

Below is a USPS map to assist in anticipating the arrival of your order. Note: the day the package ships is not counted as a day in transit and USPS does not run on major holidays.

USPS Priority Delivery Map

Do you ship on Weekends?
All shipments and deliveries are scheduled Monday – Friday only (shipments & deliveries that fall on weekday holidays will be postponed for the next business day)

Can I ship to a PO Box?
Yes

What about international addresses, including Canada?
Currently, Campbell’s Famous Popcorn ships to continental US addresses only. We do apologize for any inconvenience this creates for our customers that wish to ship abroad.

Can I add a custom message to my order?
Yes, please utilize the “Custom Message” option at the time of checkout. Any information you wish the recipient(s) to be aware of will be conveyed via this custom message option only. We do recommend our customers personally notify order recipient(s) of any further information not-conveyed in the custom message.’